Four ways to prevent termite claims By John Culotta Bed bugs have grabbed much attention among pest management professionals (PMPs) in recent years, and rightfully so. They have proved frightening to those affected, difficult to eradicate and the source of many claims against PMPs. But termites also remain a big part of most pest control… [Read More]

Use your seasonal slowdown to improve safety By John Culotta It’s an unfortunate truth: The end of summer means a business slowdown for many pest management professionals (PMPs). But there are advantages to free time, if you use it wisely. Take this opportunity to look at your internal safety programs, and implement proactive steps to… [Read More]

Three steps to effective contracts By John Culotta Summer is here, and so is the busy time for pest management professionals (PMPs). Before you get too preoccupied with those looming termite calls, it’s important to examine your contracts, as well as related processes and communications. Here are three ways to better utilize a contract: 1…. [Read More]

When the heat is on… By Richard Randazzo A customer called a pest management professional (PMP) late last year to treat an apartment for bed bugs. After an inspection found these stubborn pests, the PMP decided on heat treatment. He gave the customer a prep sheet with instructions for preparing the apartment. During treatment, a… [Read More]

What keeps you up at night? By John Culotta Are pests keeping you up at night? (And I’m not talking about a problem in your bed.) When customers aren’t satisfied with your services, they may seek financial compensation for everything from damaged property in a home to loss of income for a business. Minimizing your… [Read More]