When the heat is on…
By Richard Randazzo
A customer called a pest management professional (PMP) late last year to treat an apartment for bed bugs. After an inspection found these stubborn pests, the PMP decided on heat treatment. He gave the customer a prep sheet with instructions for preparing the apartment.
During treatment, a record player and albums were left in a room that was treated. The albums warped and the player was damaged. The customer brought a claim against the PMP, stating he did not understand the risks involved in the heat treatment. Unfortunately, the PMP had forgotten to get the customer’s signature on the prep sheet…
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Pest Management Professional - Direct to You Newsletter (Feb 2013)