Look forward to 2017 by loooking backward: Examining customer complaints By John Culotta For small business owners all over the country, the end of the year means much more than time off for holiday celebrations. It is a time of reflection, analysis and planning, all aimed at driving better decisions for the year ahead. Pest… [Read More]

Case studies: How two PMPs made minor changes for major savings By John Culotta I’ve written about quite a few distinct risk management and loss control practices pest management companies can use to help improve customer satisfaction and possibly reduce the number of insurance claims. But what do these look like in practice? How do… [Read More]

Education: As important for customers as employees By John Culotta When a homeowner hires a professional, they assume they are assured complete eradication of the bed bugs or termites plaguing their homes. This is why many pest management insurance claims occur when homeowners discover a pest control treatment has been ineffective on the first try…. [Read More]

Car accidents drive PMP insurance losses By Peter Young Pest management professionals work with pesticides and high heat around their customers’ most valuable possessions, within their most expensive possessions—their homes. So, you might think the biggest risks inherent to the job are somewhat obvious. However, the bulk of the insurance claims we see from PMPs… [Read More]

The top 3 liability claims from pest control firms And what you can do to help avoid them By John Culotta What really gets pest control professionals into trouble? I worked with my colleagues to answer that question, combing through a year’s worth of liability insurance claims from pest control firms. We found that claims… [Read More]