You’re licensed and insured—but do your clients know that? By John Culotta For more than 40 years, the National Pest Management Association has been commemorating National Pest Management Month (NPMM) in April. During the month-long campaign, timed to coincide with the re-emergence of pests in many parts of the country, pest management companies and other… [Read More]

Why PMPs should fight deadly distracted driving By John Culotta You’ve listened to the PSAs, seen the bumper stickers and heard the urging of lawmakers—distracted driving is dangerous. But why exactly is distracted driving such a big deal, particularly for employees who drive as part of their job? Why distracted driving is so dangerous Over… [Read More]

Look forward to 2017 by loooking backward: Examining customer complaints By John Culotta For small business owners all over the country, the end of the year means much more than time off for holiday celebrations. It is a time of reflection, analysis and planning, all aimed at driving better decisions for the year ahead. Pest… [Read More]

Case studies: How two PMPs made minor changes for major savings By John Culotta I’ve written about quite a few distinct risk management and loss control practices pest management companies can use to help improve customer satisfaction and possibly reduce the number of insurance claims. But what do these look like in practice? How do… [Read More]

Education: As important for customers as employees By John Culotta When a homeowner hires a professional, they assume they are assured complete eradication of the bed bugs or termites plaguing their homes. This is why many pest management insurance claims occur when homeowners discover a pest control treatment has been ineffective on the first try…. [Read More]

Car accidents drive PMP insurance losses By Peter Young Pest management professionals work with pesticides and high heat around their customers’ most valuable possessions, within their most expensive possessions—their homes. So, you might think the biggest risks inherent to the job are somewhat obvious. However, the bulk of the insurance claims we see from PMPs… [Read More]