Look forward to 2017 by loooking backward: Examining customer complaints
By John Culotta
For small business owners all over the country, the end of the year means much more than time off for holiday celebrations. It is a time of reflection, analysis and planning, all aimed at driving better decisions for the year ahead. Pest management professionals can develop a plan for providing safer, more consistent service in 2017—while reducing insurance claims—by subjecting customer complaints to a detailed analysis.