As Bed Bug Claims Mature, So Must Treatment Protocols By John Culotta When the current bed bug resurgence first began to scramble across the U.S., pesticides were our primary defense against the pests. But as Pest Management Professionals know, these resilient insects quickly developed a resistance, mutating and evolving to deflect our chemical defenses. Today,… [Read More]

Don’t get burned: Overtreatment with pesticides can equal burnt lawns By John Culotta Say you are working at a customer’s home, spraying their lawn to tackle a nasty infestation of beetles. This is your second time back to treat this lawn, and these pests just won’t quit. You want to beat these bugs once and… [Read More]

Employee Training and Managing Customer Expectations: Your First Line of Defense Against Claims By John Culotta As a Pest Management Professional, the last thing you want is a dissatisfied customer claiming your work was negligent or did not live up to their expectations. But too often we see claims by customers who did not understand… [Read More]