Fair Expectations: Reducing the Severity of Pest Control Claims By John Culotta Despite the care you take in performing pest treatments, customers are still seeking damages when treatments do not go exactly as expected. No treatment approach is effective 100 percent of the time, so what else can you do to keep them happy? It… [Read More]

Property Damage: An Expensive—But Avoidable—Insurance Claim By John Culotta As a PCO, the only things you want to harm are the pests invading your clients’ homes. But sometimes treatments can destroy more than termites or bed bugs. As an insurance professional, I see quite a few claims every month for property damage caused by PCOs… [Read More]

  Burnt Lawns and Your Bottom Line By John Culotta Where would pest management professionals be without chemicals? They’re our defense against intransigent insects, and a staple in the warmer months when lawns need fertilizing and weeds need to be killed. But you can have too much of a good thing. As your PMP and… [Read More]

Five Ways to Protect Yourself When Using Subcontractors By John Culotta Hiring third party contractors to perform treatments on behalf of your pest control firm can be an efficient way to manage the peaks and valleys of business. But it’s important to remember that when a subcontractor performs work for you, you are not only… [Read More]