Training: Your best investment
By John Culotta
When you started your pest control business, you may have worked alone, treating every home and business and personally greeting every customer. Now, as you’ve grown from a one-man outfit to one that employs a handful of people or more, it’s your employees who are on the front line. Their success or failure reflects on your business and leads to happy or unhappy customers, to referrals or lost business.
With so much on the line, you want to ensure your employees represent you well. And the best way to do that is through appropriate training. Proper training ensures they meet your philosophies and quality standards, and helps prevent accidents and unintentional damage. By teaching your employees the right way to get the job done, you keep customers coming back, increase referrals and prevent often costly losses…
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Pest Management Professional - Direct to You Newsletter (June 2011)